Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DKTM-Vitamins’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘DKTM-Vitamins’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Unit 2, Milkwood Village

Wilderness

South Africa

6560

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

*All images of products are for illustration purposes only. The colour of the IV fluid will vary based on the ingredients and supplier. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa

We use cookies to make this site as useful as possible. They are small text files we put in your browser to track usage of our site but they don’t tell us who you are. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

MEDICAL DISCLAIMER

DKTM-Vitamins Service is designed to enable you to request and book certain treatment services to be provided by a licensed medical professional.  We only schedule your requested service(s) and bill you on behalf of the licensed medical professional.  We do not provide medical care services. Our Service is not engaged in the practice of medicine and is not a health care provider.

A licensed health care professional, who has contracted with us, will perform the requested healthcare services for you. The health care professional with which you establish a treatment relationship is solely responsible for providing you with medical services.

We encourage you to consult with your own health care provider prior to using Drip Hydration’s Service to book any health care service or if you have any questions regarding any potential health care service.

Intravenous therapy falls under “cosmetic” and payment is your responsibility. 

These Terms apply to the Service.  We may also present to you through your use of the Service any terms specific the use of a particular service (“Service-Specific Terms”).  All Service-Specific Terms are incorporated into these Terms by reference.  To the extent that these Terms conflict with the Service-Specific Terms, the Service-Specific Terms will control.

The Service is only available to individuals who are at least 18 years old.  If you are not 18 years old, please do not use our Service.

PAYMENTS

• Payments. By booking an appointment for our therapies through the Service, you agree to pay DKTM-Vitamins the fee indicated for the booked service.  Payments will be charged at the time of scheduling or at the time of service.
• Refunds and/or Credits.
  • In the event that the medical professional is unable to perform the booked services due to circumstances outside of the patient’s control or for reasons other than the patient’s medical condition or health, you will receive a full refund or credit.
  • In the event that the medical professional is unable to perform the booked services due to (1) your current or previous medical history, condition, or reason, or (2) due to circumstances outside of the medical professional’s control after the insertion of the I.V. needle, you will receive a credit or refund for the full amount of the services scheduled, less a medical examination fee of five hundred rand (R500.00).
• DKTM-Vitamins does not accept returns nor guarantee refunds for any product once it has left the pharmacy.
• Authorization to Charge. By using the Booking Services, you hereby agree DKTM-Vitamins has the right and authorise DKTM-Vitamins to automatically charge your credit card (or other payment methods) for the applicable fees or charges, plus any applicable taxes.
• Misrepresentations. If during the Booking Service process, you misrepresent yourself in any manner, including but not limited to, misrepresentation of your age or medical history, DKTM-Vitamins reserves the right to cancel your booked service without notice and charge you the full amount.  If at the time of your booked service, you are under the influence of drugs or alcohol, DKTM-Vitamins will not perform the service and you will be charged the full amount.

 

CANCELLATION POLICY

Confirmed and Unconfirmed Appointments

If your appointment is confirmed at any time with one of our staff members, the below cancellation rules apply.

If your appointment is not confirmed prior to the booking time, you will be refunded fully.

Cancellation – 24 hour advance notice

Applies to only confirmed appointments:

We require at least 24 hour advance notice of cancellation to avoid cancellation fees. However if your appointment is confirmed a fee will still apply.

To provide cancellation or rescheduling notice, you must contact us: 1) reply to the appointment confirmation email directly, 2) call us via the contact number given to you via email, or 3) contact us via the contact us form on this website.

Missed appointments or cancellation notifications within 24 hours prior to appointment time are non-refundable.

If at the time of your booked service, if you are under the influence of drugs or alcohol, DKTM-Vitamins will not perform the service and you will be charged the full amount.

INDEMNIFICATION

You agree to indemnify and hold the Company and its affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Website or the Services in violation of these Terms and Conditions and/or arising from a breach of these Terms and Conditions and/or any breach of your representations and warranties set forth above.

DISCLAIMER OF WARRANTIES

The Website and the Services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the Services, or the information, content, materials, or products included on the Website. We do not warrant that the Website or the Services will be uninterrupted or error-free, and we will not be liable for any interruptions or errors.

LIMITATION OF LIABILITY

In no event shall the Company be liable for any damages whatsoever, including but not limited to any direct, indirect, special, incidental, consequential or punitive damages, arising out of or in connection with the use or inability to use the Website or the Services.

You agree to indemnify and hold the Company and its affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Website or the Services in violation of these Terms and Conditions and/or arising from a breach of these Terms and Conditions and/or any breach of your representations and warranties set forth above.

CONTACT US

For ay queries contact us via out “Get In Touch” page or email ktm@dktm-vitamins.com